Terms & Conditions
Last updated: March 2026
These Terms & Conditions apply to all purchases made through the website of Dale & Millie Byron Bay, reachable via info@daleandmilliebyronbay.com. By placing an order with us, you agree to the terms outlined below. Please read them carefully before completing your purchase.
1. Applicability
By placing an order through the Dale & Millie Byron Bay website, you confirm that you have read, understood and agreed to these Terms & Conditions in full. These terms apply to all products, orders and transactions made via our website.
2. Product Information
At Dale & Millie Byron Bay, we do our very best to describe our products accurately and keep all information up to date. However, typographical errors or minor inaccuracies may occasionally occur. If you notice anything incorrect, please don't hesitate to contact us at info@daleandmilliebyronbay.com
3. Ordering & Payment
- Orders are processed upon receipt of full payment
- Available payment methods may vary depending on your country or region
- Customers are responsible for checking which payment methods are available in their location
- Dale & Millie Byron Bay reserves the right to cancel any order in the event of payment issues or suspected fraud
4. Processing & Delivery
We work hard to get your order to you as quickly as possible. Please take note of the following timelines:
- Processing time: 1–3 business days
- Shipping time: 3–7 business days (depending on your location)
- Orders are shipped directly from our supplier, which may affect delivery times to certain regions
- Delivery times are estimates and cannot be fully guaranteed due to factors outside our control, such as customs clearance or courier delays
5. Returns & Cancellations
For full details on returns, exchanges and cancellations, please refer to our separate Return Policy page. At Dale & Millie Byron Bay, we always strive to find a fair and personal solution for every customer.
6. Liability
- Dale & Millie Byron Bay is not liable for loss or damage during shipping if tracking confirms successful delivery to the address provided
- It is the customer's responsibility to ensure that the correct delivery address is entered at checkout
- Any address errors must be reported within 24 hours of placing your order via info@daleandmilliebyronbay.com
7. Intellectual Property
All content on the Dale & Millie Byron Bay website — including but not limited to texts, photographs, logos and branding — is the property of Dale & Millie Byron Bay and may not be copied, reproduced or used without prior written permission.
8. Complaints
At Dale & Millie Byron Bay, we take every complaint seriously. If you are unhappy with your experience, please contact us in writing at info@daleandmilliebyronbay.com We aim to respond to all complaints within 5 business days and will always work towards a satisfactory resolution.
9. Applicable Law
These Terms & Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be subject to the jurisdiction of the Australian courts.
Contact
For any questions regarding these Terms & Conditions, feel free to reach out to us directly:
📧 info@daleandmilliebyronbay.com
At Dale & Millie Byron Bay, we believe in full transparency and a personal approach — because every customer deserves to feel valued.