Shipping & Delivery

Last updated: March 2026

At Dale & Millie Byron Bay, we do everything we can to ensure your order reaches you as quickly and safely as possible. Please find all the details about our shipping and delivery policy below.

Processing Time

All orders are processed within 1 to 3 business days. Once your order has been dispatched, you will receive a confirmation email containing your tracking details so you can follow your parcel every step of the way.

Delivery Time

The average shipping time is 3 to 7 business days, depending on your location. Please note that during busy periods — such as holidays or sale seasons — or due to customs procedures, delivery may take slightly longer. We appreciate your patience and will always keep you informed where possible.

Shipping Method & Origin

All orders are shipped directly from our supplier. As a result, customs duties or import fees may apply depending on your country of delivery. These charges are determined by your local customs authority and are not included in the product price or shipping costs. Customers are responsible for any applicable customs fees upon delivery.

Shipping Costs

Shipping costs are calculated at checkout and depend on the following factors:

  • Weight of your order
  • Destination country or region
  • Chosen shipping method

All applicable costs will be clearly displayed before you complete your purchase — no hidden fees.

Shipping Responsibility

  • If tracking information confirms that your parcel has been successfully delivered, responsibility for the package transfers to the customer
  • Please double-check your delivery address carefully before placing your order
  • Any address errors must be reported within 24 hours of placing your order via info@daleandmilliebyronbay.com
  • Dale & Millie Byron Bay is not liable for delays caused by customs, courier services or incorrect address details provided by the customer

Contact

Have a question about your shipment or delivery? Our team at Dale & Millie Byron Bay is happy to help!

📧 info@daleandmilliebyronbay.com

We believe in keeping things personal — if something isn't right, reach out and we'll do our very best to sort it out for you.